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German speaking Customer Service Representative

Required Language: German Employment type: Permanent Salary: £21,000 - £22,000 per annum
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Description

Sector: Health and Personal Care

Company: One of the most successful network marketing companies in the world. This organization works with international distributors across various offices worldwide and sells its products in a highly convenient, customer oriented manner

Languages required: German and English

Main responsibilities:

* Providing support to international network of distributors
* Receiving and responding to enquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions
* Resolving customer claims and complaints in a prompt and efficient manner
* Providing information and support for marketing promotions
* Understanding and educating members on company's policies and procedures, as well as products and services offered
* Attending company's roadshows and promotional events
* Database management and general administration duties

Requirements:

* Fluent German (written and spoken)
* Fluent English (written and spoken)
* Previous experience in phone-based customer service/support role
* Ability to perform well, while multi-tasking in a fast-paced environment with changing priorities or deadlines
* Proficiency in using Microsoft Office programs and previous experience in using CRM system

What's offered:

* Company discretionary annual bonus scheme
* Pension scheme contribution
* Company's supplement health benefits package
* 23 days of annual holidays
* Three weeks of well-structured, comprehensive training on company's policies, products and procedures
* Supportive international team environment
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