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Expired offer:

German speaking Customer Service Consultant

Ref: ID05012017
Required Language: German Employment type: Permanent Salary: £21,000 - £23,000 per annum


Main responsibilities:

* Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact)
* Liaising with customers with regards to returns, order status and providing general timeline logistics information
* Ensuring a totally seamless customer experience and providing product advice
* Dealing with complaints and escalations
* Order processing on the in-house software system
* Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns
* Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers

Skills and experience required:

* Fluent in German (written and spoken)
* Fluent English (written and spoken)
* Previous experience in customer service or/and luxury sales
* Excellent communication and interpersonal skills
* Strong problem solving skills
* Ability to multitask and prioritise workload
* Keen interest in fashion and luxury brands