Customer Service Agent – German and English

Required Language: German Employment type: Permanent Salary: £0 - £21,000 per annum


Job Title: Customer Service Agent - German and English
Job Sector: Travel
Location: Oxford
Job Type: Permanent, full-time (Mon-Fri)
Salary: up to £21,000 + 10% Bonus
Start date: asap

We have a fabulous position for a proactive and enthusiastic person who is passionate about customer services. Working with a vibrant team is an amazing office, this role is to handle inbound and outbound contact and deal in a professional manner, ensuring an outstanding customer experience. Each Agent is responsible for maintaining the standard of customer excellence through expert guidance and advice, and efficient problem resolution.

Main responsibilities:

- Providing excellent customer service (including inbound/outbound calls, chats and emails)-
- Deal with complex complaints
- Being able to solve issues in autonomy
- Maintain an excellent and professional customer service ethic at all times.
- Ensuring a totally seamless customer experience and providing constructive feedback
¬- Maintain a positive and friendly attitude at all time

Candidate requirements:

- Fluent in German and English (written and spoken)
- A team player with great communication skills
- You are Customer focused and love solving problems
- Good organisation and decision-making skills
- Proficiency with MS Office including Excel and Outlook
- Knowledge of Travel Industry is a plus

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