Title: Client Relationship Manager German/Dutch/French
Reports to: Head of Client Services & Account Management
Location: Central London
Salary: £28,000 + Bonuses & Benefits
Our client provides data to business with expat employees and operate in over 400 locations globally. They offer online access to country reports and allowance calculators, and information on global mobility of employees. Data includes salary surveys, taxes, accommodation cost, employment law, benefits, etc.
In this role you will work on international business clients, and manage a large portfolio of accounts, representing the business in your allocated markets. This is a great opportunity for a candidate who is looking to develop account management experience in an international environment, working as part of a multicultural team.
· The Client Services and Account Management team is responsible for:
*Retaining existing clients;
*Finding and attracting new clients and prospects; and
*Working together with the development teams as part of the business development process.
*Retain and grow an assigned portfolio of clients, by keeping in touch with the client's business and HR teams, being aware of economic, political and social events which are likely to be of interest to the client and identifying the appropriate time to upsell additional products and services. This will involve:
*Acting as the primary client contact for technical and business enquiries;
*Meeting clients regularly on an agreed schedule, to answer any questions, maintain relationships and demonstrate new or revised products to them;
* Responding promptly to any incoming client inquiries (24-hour response);
*Communicating regularly with international offices and making sure that they are fully aware of all client contacts in their territories / regions;
*Writing comprehensive meeting reports on all business meetings; and
*Training other members of the account team and exchanging market knowledge
*Identify new potential clients who might be interested in our client's offering, and make initial contacts as required.
*Excellent people, communication and presentation skills.
*An ability to communicate complex issues clearly and simply both verbally and in writing.
*Proactive problem solver and ability to manage priorities.
*Strong attention to detail, and the ability to work comfortably with figures and numerical data.
*Fluent English + German, Dutch, or French up to mother tongue standard (both written and spoken)
*Educated to degree level or equivalent
*Previous experience within a B2B environment (Account management and Business development)
*Outgoing and personable team player, with the personal presence to be credible in major multinationals, governments and businesses of all sizes and types.
*International HR or tax experience is an advantage but not essential as full training will be given.