Job Vacancy in Midlands - Milton Keynes
Job Vacancy Description:
German-Speaking Fraud Agent
£18,000 - £20,000p.a.
Milton Keynes
Job Summary
Delivering a high standard of quality dealing with inbound calls from ongoing Fraud cases ensuring service levels are met.
Key responsibilities:
• To contact customers by telephone and letter to notify them about suspicious activity.
• Identify multiple types of fraud on an account
• Block cardholder account where fraudulent activity is suspected and follow any formal reporting process to ensure the client is aware
• Action requests from client bank to unblock accounts where necessary
• Report accounts with card requests, pin recorders, address changes and picture changes to client bank
• Administration, back office work and handling/processing customer refunds, credits and debits.
• Hand over cases which require on-location visits, statements attendance at court and liaison with police to client bank
• To provide continuous information and a strong level of communication to the client bank Data Analytics and Risk Policy group.
• Establish both oral and written communication with relevant parties i
• Has the ability to handle investigations that are complex and routine: refers only the most difficult issues to senior staff
• Develops and applies complex skills in procedures, processes and techniques appropriate for this position
• Maintains and exceeds acceptable level of productivity, measured by the number of cases and amount recovered
• Provide clear and constructive feedback to lever performance and service delivery for the team
• To take responsibility for the fraud detection and warning process through the use of TS2, Tandem and Cardguard systems.
• To keep updated on Fraud policies and strategies
• Remains up to date of all chargeback processes and applicable laws on card fraud
• Understand and manage company policy regarding internal fraud
Qualifications
-German to native-speaker standard
-Experience of working within an office environment
-Interest in the banking/fraud prevention sectors
German-Speaking Fraud Agent
£18,000 - £20,000p.a.
Milton Keynes
Job Summary
Delivering a high standard of quality dealing with inbound calls from ongoing Fraud cases ensuring service levels are met.
Key responsibilities:
• To contact customers by telephone and letter to notify them about suspicious activity.
• Identify multiple types of fraud on an account
• Block cardholder account where fraudulent activity is suspected and follow any formal reporting process to ensure the client is aware
• Action requests from client bank to unblock accounts where necessary
• Report accounts with card requests, pin recorders, address changes and picture changes to client bank
• Administration, back office work and handling/processing customer refunds, credits and debits.
• Hand over cases which require on-location visits, statements attendance at court and liaison with police to client bank
• To provide continuous information and a strong level of communication to the client bank Data Analytics and Risk Policy group.
• Establish both oral and written communication with relevant parties i
• Has the ability to handle investigations that are complex and routine: refers only the most difficult issues to senior staff
• Develops and applies complex skills in procedures, processes and techniques appropriate for this position
• Maintains and exceeds acceptable level of productivity, measured by the number of cases and amount recovered
• Provide clear and constructive feedback to lever performance and service delivery for the team
• To take responsibility for the fraud detection and warning process through the use of TS2, Tandem and Cardguard systems.
• To keep updated on Fraud policies and strategies
• Remains up to date of all chargeback processes and applicable laws on card fraud
• Understand and manage company policy regarding internal fraud
Qualifications
-German to native-speaker standard
-Experience of working within an office environment
-Interest in the banking/fraud prevention sectors
Job Vacancy Details
| title | |
|---|---|
| Language | German |
| Other Language | English |
| Other Language | |
| Contract Type Description | Permanent |
| Job Type Description | Customer Service & Call Centre |
| Job Type Description | |
| Job Type Description | |
| Job Type Description | |
| Salary | £18,000 - £20,000 |
| Is Hourly? | |
| Location | Midlands - Milton Keynes |
| Area Postcode | |
| Start date | |
| Duration | |
| Contact name | DT |
| Telephone | 020 7092 3939 |
| david@appointmentsbilanguage.co.uk | |
| Fax | |
| Date posted | 07/02/2012 |
| Reference | DTTSYD |
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