Job Vacancy in Midlands - Milton Keynes
Job Vacancy Description:
Disputes and Chargeback Case Handlers
£18,000 - £20,000p.a
Milton Keynes
Job Summary:
To handle customer Disputes and Chargebacks on behalf of a client bank. Responsible for processing payment complaint forms as instructed by the customer and follow a formal process for completing all cases as per scheme guidelines.
Key responsibilities:
• To process payment complaints as requested by the account holder through the chargeback process.
• To be aware of the status of payment complaint forms that have been submitted to ensure cases are handled within time.
• Ensure cases are worked to a high standard.
• Take ownership of cases worked.
• Keep the cardholder updated on the progress of the case including writing letters when necessary.
• Where a dispute is deemed fraudulent it must be transferred to the client bank Fraud team for investigation.
• Resolve subscription cancellations and re-occurring charges.
• Manually pass details to the Fraud team where appropriate.
• Build and maintain positive professional relationships with designated representatives of the Client’s company.
• Maintain knowledge of TSYS MS EMEA Ltd and financial services and the market, taking account of working practices and cultural drivers. Knowledge share this information within the team.
• Manage and agree realistic expectations at all times.
? Ensure clear and accurate communication is cascaded to client and team
? Remain aware of operational contingency plans and escalation points at all times
? .Work closely with the Team//Operations Managers to highlight operational risks, areas for improvement, etc
Qualifications:
-German to native-speaker standard
-Experience of working within an office environment
-Interest in the banking/fraud prevention sectors
Disputes and Chargeback Case Handlers
£18,000 - £20,000p.a
Milton Keynes
Job Summary:
To handle customer Disputes and Chargebacks on behalf of a client bank. Responsible for processing payment complaint forms as instructed by the customer and follow a formal process for completing all cases as per scheme guidelines.
Key responsibilities:
• To process payment complaints as requested by the account holder through the chargeback process.
• To be aware of the status of payment complaint forms that have been submitted to ensure cases are handled within time.
• Ensure cases are worked to a high standard.
• Take ownership of cases worked.
• Keep the cardholder updated on the progress of the case including writing letters when necessary.
• Where a dispute is deemed fraudulent it must be transferred to the client bank Fraud team for investigation.
• Resolve subscription cancellations and re-occurring charges.
• Manually pass details to the Fraud team where appropriate.
• Build and maintain positive professional relationships with designated representatives of the Client’s company.
• Maintain knowledge of TSYS MS EMEA Ltd and financial services and the market, taking account of working practices and cultural drivers. Knowledge share this information within the team.
• Manage and agree realistic expectations at all times.
? Ensure clear and accurate communication is cascaded to client and team
? Remain aware of operational contingency plans and escalation points at all times
? .Work closely with the Team//Operations Managers to highlight operational risks, areas for improvement, etc
Qualifications:
-German to native-speaker standard
-Experience of working within an office environment
-Interest in the banking/fraud prevention sectors
Job Vacancy Details
| title | |
|---|---|
| Language | German |
| Other Language | English |
| Other Language | |
| Contract Type Description | Permanent |
| Job Type Description | Customer Service & Call Centre |
| Job Type Description | |
| Job Type Description | |
| Job Type Description | |
| Salary | £18,000 - £20,000 |
| Is Hourly? | |
| Location | Midlands - Milton Keynes |
| Area Postcode | |
| Start date | |
| Duration | |
| Contact name | DT |
| Telephone | 020 7092 3939 |
| david@appointmentsbilanguage.co.uk | |
| Fax | |
| Date posted | 07/02/2012 |
| Reference | DTTSYCB |
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