Job Vacancy in Central London - West End
Job Vacancy Description:
French speaking Content & Community Specialist
Salary
£23.000 – £30.000 pa
Permanent role.
The Company
Travel, tourism and hospitality sector
The Role
-Monitor user-generated content and forums and resolve escalated issues
-Respond to user inquiries about general site usage, content and community
-Generate activity on discussion boards by submitting questions or polls to the members, welcoming new members and replying to member questions
-Act as liaison between site users and organization to help grow active member base
-Manage and recruit Forum Destination Experts
-Manage a team of content moderation temps
-Identify user needs and trends, collaborate with team to improve user experience and content management toolset
-Troubleshoot technical problems and escalate bug reports to engineering team
-Track and report on content and community metrics
-Additional responsibilities will be assigned as necessary
Requirements
-French speaking to native levels (written and spoken), with exceptional writing skills
-Strong command of the English language
-Business-to-consumer service/support experience (preferably for a popular consumer-facing web site)
-Strong time management/prioritization skills and multi-tasking ability
-Excellent people skills and the ability to resolve user issues diplomatically
-Experience with using web-based tools and databases
-Experience in managing a small team
-Excellent editorial/writing skills
-Good knowledge of Microsoft Office products, particularly Excel
Thank you for taking the time and trouble to apply for this position.
However, we are receiving unprecedented volumes of applicants-per-role at the moment and therefore cannot respond directly to every job application. If you have not heard from us within 5 working days please assume that your application has been unsuccessful on this occasion. We will however, keep your CV on file in order to consider you for future opportunities.
French speaking Content & Community Specialist
Salary
£23.000 – £30.000 pa
Permanent role.
The Company
Travel, tourism and hospitality sector
The Role
-Monitor user-generated content and forums and resolve escalated issues
-Respond to user inquiries about general site usage, content and community
-Generate activity on discussion boards by submitting questions or polls to the members, welcoming new members and replying to member questions
-Act as liaison between site users and organization to help grow active member base
-Manage and recruit Forum Destination Experts
-Manage a team of content moderation temps
-Identify user needs and trends, collaborate with team to improve user experience and content management toolset
-Troubleshoot technical problems and escalate bug reports to engineering team
-Track and report on content and community metrics
-Additional responsibilities will be assigned as necessary
Requirements
-French speaking to native levels (written and spoken), with exceptional writing skills
-Strong command of the English language
-Business-to-consumer service/support experience (preferably for a popular consumer-facing web site)
-Strong time management/prioritization skills and multi-tasking ability
-Excellent people skills and the ability to resolve user issues diplomatically
-Experience with using web-based tools and databases
-Experience in managing a small team
-Excellent editorial/writing skills
-Good knowledge of Microsoft Office products, particularly Excel
Thank you for taking the time and trouble to apply for this position.
However, we are receiving unprecedented volumes of applicants-per-role at the moment and therefore cannot respond directly to every job application. If you have not heard from us within 5 working days please assume that your application has been unsuccessful on this occasion. We will however, keep your CV on file in order to consider you for future opportunities.
Job Vacancy Details
| title | |
|---|---|
| Language | French |
| Other Language | English |
| Other Language | |
| Contract Type Description | Permanent |
| Job Type Description | Marketing, Online Marketing & PR |
| Job Type Description | |
| Job Type Description | |
| Job Type Description | |
| Salary | £23000 - £30000 |
| Is Hourly? | |
| Location | Central London - West End |
| Area Postcode | |
| Start date | |
| Duration | |
| Contact name | AO |
| Telephone | 020 7092 3939 |
| Alona@appointmentsbilanguage.co.uk | |
| Fax | |
| Date posted | 21/10/2011 |
| Reference |
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