Job Vacancy in Greater London - North London
Job Vacancy Description:
Danish speaking. Customer Service
Location:
North London
SALARY
£18,500 + commission
Department
Customer services
The Company
An on-line company that is fast expanding within the entertainment sector and has 3 million clients. The company employs over 2000 people worldwide.
THE RESPONSIBILITIES
• Respond promptly and effectively to incoming customer calls and emails.
• Contribute to the effective management of call volumes.
• Ensure that complex customer issues are followed up and resolved in a timely manner.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Contribute to the improvement of helpdesk performance.
• Support HD management in emergency situations.
• Respond to all reasonable requests from Helpdesk Team Leader/Manager.
• Assist in the development of junior team members.
• Act as an ambassador for the company as first point of contact.
• Provide first line support for HD operators.
• Create, develop and maintain effective working relationships with HD colleagues and external departments.
WORKING HOURS
Rota (6 days on / 3 days off)
Thank you for taking the time and trouble to apply for this position.
However, we are receiving unprecedented volumes of applicants-per-role at the moment and therefore cannot respond directly to every job application. If you have not heard from us within 5 working days please assume that your application has been unsuccessful on this occasion. We will however, keep your CV on file in order to consider you for future opportunities.
Danish speaking. Customer Service
Location:
North London
SALARY
£18,500 + commission
Department
Customer services
The Company
An on-line company that is fast expanding within the entertainment sector and has 3 million clients. The company employs over 2000 people worldwide.
THE RESPONSIBILITIES
• Respond promptly and effectively to incoming customer calls and emails.
• Contribute to the effective management of call volumes.
• Ensure that complex customer issues are followed up and resolved in a timely manner.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Contribute to the improvement of helpdesk performance.
• Support HD management in emergency situations.
• Respond to all reasonable requests from Helpdesk Team Leader/Manager.
• Assist in the development of junior team members.
• Act as an ambassador for the company as first point of contact.
• Provide first line support for HD operators.
• Create, develop and maintain effective working relationships with HD colleagues and external departments.
WORKING HOURS
Rota (6 days on / 3 days off)
Thank you for taking the time and trouble to apply for this position.
However, we are receiving unprecedented volumes of applicants-per-role at the moment and therefore cannot respond directly to every job application. If you have not heard from us within 5 working days please assume that your application has been unsuccessful on this occasion. We will however, keep your CV on file in order to consider you for future opportunities.
Job Vacancy Details
| title | |
|---|---|
| Language | Danish |
| Other Language | English |
| Other Language | |
| Contract Type Description | Permanent |
| Job Type Description | Customer Service & Call Centre |
| Job Type Description | |
| Job Type Description | |
| Job Type Description | |
| Salary | £18.500 plus commission |
| Is Hourly? | |
| Location | Greater London - North London |
| Area Postcode | |
| Start date | |
| Duration | |
| Contact name | AO |
| Telephone | 020 7092 3939 |
| Alona@appointmentsbilanguage.co.uk | |
| Fax | |
| Date posted | 06/11/2011 |
| Reference |
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