Job Vacancy in Central London - West End
Job Vacancy Description:
Passionate about travel? My client is looking for energetic, customer-oriented English-speakers who are fluent in written and verbal Italian, French, German, and Spanish to join our European Customer Support team. You will provide front line customer support by interacting daily with Owners via phone, e-mail, chat, and forums.
What you’ll do
• Deal directly with owners/ by phone, email, and chat
• Respond promptly to customer inquiries
• Handle and resolve customer complaints within a 1-2 business-day turnaround
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated manager or director
• Keep accurate records of customer inquiries, interactions, and details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Submit accurate weekly reports
• Troubleshoot technical problems and escalate bug reports to management
Requirements
• Background in the hospitality industry
• Customer service experience
• Patience and understanding when speaking with both Owners and Members
• University degree (communications or hospitality fields a plus!)
• Sense of discretion around confidential information
• Strong time management/prioritization skills and multi-tasking ability
• Excellent editorial judgment and command of the English language
• Ability to work independently, anticipate problems and suggest solutions?
• Experience with relevant applications, including but not limited to:
• Web-based content management Systems
• CRM/Customer Support Tools (Salesforce.com, RightNow, NetSuite, etc.)
• Word Processing/Spreadsheet Applications (Microsoft Office, etc.)
• Social Media Applications (Facebook, Twitter, etc.)
• Ability to type 50-60 words a minute.
• Personal experience with the TripAdvisor site, including the submission of reviews and participation in Forums
• Hands-on experience with user-generated content (either personally or professionally)
Passionate about travel? My client is looking for energetic, customer-oriented English-speakers who are fluent in written and verbal Italian, French, German, and Spanish to join our European Customer Support team. You will provide front line customer support by interacting daily with Owners via phone, e-mail, chat, and forums.
What you’ll do
• Deal directly with owners/ by phone, email, and chat
• Respond promptly to customer inquiries
• Handle and resolve customer complaints within a 1-2 business-day turnaround
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated manager or director
• Keep accurate records of customer inquiries, interactions, and details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Submit accurate weekly reports
• Troubleshoot technical problems and escalate bug reports to management
Requirements
• Background in the hospitality industry
• Customer service experience
• Patience and understanding when speaking with both Owners and Members
• University degree (communications or hospitality fields a plus!)
• Sense of discretion around confidential information
• Strong time management/prioritization skills and multi-tasking ability
• Excellent editorial judgment and command of the English language
• Ability to work independently, anticipate problems and suggest solutions?
• Experience with relevant applications, including but not limited to:
• Web-based content management Systems
• CRM/Customer Support Tools (Salesforce.com, RightNow, NetSuite, etc.)
• Word Processing/Spreadsheet Applications (Microsoft Office, etc.)
• Social Media Applications (Facebook, Twitter, etc.)
• Ability to type 50-60 words a minute.
• Personal experience with the TripAdvisor site, including the submission of reviews and participation in Forums
• Hands-on experience with user-generated content (either personally or professionally)
Job Vacancy Details
| title | |
|---|---|
| Language | French |
| Other Language | Spanish |
| Other Language | Italian |
| Contract Type Description | Permanent |
| Job Type Description | Customer Service & Call Centre |
| Job Type Description | |
| Job Type Description | |
| Job Type Description | |
| Salary | 26000 |
| Is Hourly? | |
| Location | Central London - West End |
| Area Postcode | |
| Start date | |
| Duration | |
| Contact name | CR |
| Telephone | 020 7092 3939 |
| charles@appointmentsbilanguage.co.uk | |
| Fax | |
| Date posted | 18/11/2011 |
| Reference | cros |
Apply for more information
Please use this form and we will get back to you with more details about this job vacancy.
