Job Vacancy in Central London - West End
Job Vacancy Description:
FRENCH / GERMAN / ITALIAN/ POLISH / SPANISH OR TURKISH SPEAKING. CUSTOMER SERVICE EXECUTIVE
A 9 month opportunity is available for a 1st Line Customer Support Executive to join Customer Support, with fluency in English and a minimum of one of the following languages; French, German, Italian, Polish, Spanish or Turkish.
THE COMPANY
One of the premier financial services companies in the world offering their customers a range of financial products, credit cards and loans. This company is expanding, in-spite of the economic “credit crunch”, and it is seeking to grow its client orientated team as a part of a long term strategy to remain the very best supplier of financial advice and products, in its sector.
THE JOB
The purpose of the role is to provide an excellent level of support to the EU Membership across all the client’s products, services and systems by taking ownership of their problems, enquiries, requests and issues, and either resolving these or co-ordinating a response, facilitating solutions on the Customers’ behalf as necessary.
DUTIES
• Ensure customer satisfaction through the provision of excellent quality service by resolving complex customer queries in an accurate and timely manner
• Liaise with all the internal departments as appropriate, accurately dissemination information, in order to ensure that responses to complex queries are communicated to the customers in an appropriate and timely manner
• Assume responsibility for the timely and appropriate escalation of non or inappropriate responses
• Assist to improve relationships with the customer by analysing data prior to Operational Review meetings, highlighting any trends or areas of concern
• Monitor service level agreements/targets with other departments
• Accurately gather, record and feedback information relating to all member contacts handled.
REQUIREMENTS
• Fluency in English and one other language (French, German, Italian, Polish, Spanish or Turkish); both written and spoken is essential
• Experience of working in a Customer Service or Helpdesk environment, ideally within a B2B environment
• Flexible since working hours include Bank Holidays and potentially some weekends
• Self motivated and able to seek out solutions using own initiative
• Demonstrate basic analytical and problem solving skills, such as: Able to interrogate databases; Able to apply logic when investigating and resolving problems; Able to ask relevant, probing, detailed questions to aid timely problem resolution
• Demonstrate interpersonal, telephone and general communication skills
• Able to share information and knowledge with colleagues
• Accountable for own performance, accuracy, standards and achievements
• Ideally educated to degree level, A level education or equivalent as a minimum
• PC literate - in particular word processing and spreadsheets
FRENCH / GERMAN / ITALIAN/ POLISH / SPANISH OR TURKISH SPEAKING. CUSTOMER SERVICE EXECUTIVE
A 9 month opportunity is available for a 1st Line Customer Support Executive to join Customer Support, with fluency in English and a minimum of one of the following languages; French, German, Italian, Polish, Spanish or Turkish.
THE COMPANY
One of the premier financial services companies in the world offering their customers a range of financial products, credit cards and loans. This company is expanding, in-spite of the economic “credit crunch”, and it is seeking to grow its client orientated team as a part of a long term strategy to remain the very best supplier of financial advice and products, in its sector.
THE JOB
The purpose of the role is to provide an excellent level of support to the EU Membership across all the client’s products, services and systems by taking ownership of their problems, enquiries, requests and issues, and either resolving these or co-ordinating a response, facilitating solutions on the Customers’ behalf as necessary.
DUTIES
• Ensure customer satisfaction through the provision of excellent quality service by resolving complex customer queries in an accurate and timely manner
• Liaise with all the internal departments as appropriate, accurately dissemination information, in order to ensure that responses to complex queries are communicated to the customers in an appropriate and timely manner
• Assume responsibility for the timely and appropriate escalation of non or inappropriate responses
• Assist to improve relationships with the customer by analysing data prior to Operational Review meetings, highlighting any trends or areas of concern
• Monitor service level agreements/targets with other departments
• Accurately gather, record and feedback information relating to all member contacts handled.
REQUIREMENTS
• Fluency in English and one other language (French, German, Italian, Polish, Spanish or Turkish); both written and spoken is essential
• Experience of working in a Customer Service or Helpdesk environment, ideally within a B2B environment
• Flexible since working hours include Bank Holidays and potentially some weekends
• Self motivated and able to seek out solutions using own initiative
• Demonstrate basic analytical and problem solving skills, such as: Able to interrogate databases; Able to apply logic when investigating and resolving problems; Able to ask relevant, probing, detailed questions to aid timely problem resolution
• Demonstrate interpersonal, telephone and general communication skills
• Able to share information and knowledge with colleagues
• Accountable for own performance, accuracy, standards and achievements
• Ideally educated to degree level, A level education or equivalent as a minimum
• PC literate - in particular word processing and spreadsheets
Job Vacancy Details
| title | |
|---|---|
| Language | Turkish |
| Other Language | Polish |
| Other Language | German |
| Contract Type Description | Contract |
| Job Type Description | Customer Service & Call Centre |
| Job Type Description | |
| Job Type Description | |
| Job Type Description | |
| Salary | |
| Is Hourly? | |
| Location | Central London - West End |
| Area Postcode | |
| Start date | |
| Duration | |
| Contact name | AO |
| Telephone | 020 7092 3939 |
| Alona@appointmentsbilanguage.co.uk | |
| Fax | |
| Date posted | 15/12/2011 |
| Reference |
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